CD Star Double-Layer Bracelet

30-Day Return & Exchange Policy

We are committed to providing you with the best shopping experience possible. If you are not completely satisfied with your purchase, we gladly offer returns and exchanges within 30 days from the date of delivery.

Return Conditions

To ensure your return or exchange is processed smoothly, please make sure your items meet the following criteria:

• Timeframe: Return or exchange requests must be initiated within 30 calendar days of receiving your order.
  
• Item Condition: Items must be returned in their original condition—unworn, unwashed, unused, undamaged, and in resalable condition.
  
• Original Packaging: All original tags, labels, accessories, and original packaging must be fully intact and included with the return.
  
• Non-Returnable Items: Customized products, intimate goods (such as underwear and swimwear), and items marked as "Final Sale" cannot be returned or exchanged unless there is a manufacturing defect.
  

Refund Information

• Processing Time: Once our warehouse receives and inspects your returned package, your refund will be processed within 5-7 business days.
  
• Refund Method: Funds will be issued back to your original payment method (e.g., Credit Card, PayPal). Please note that it may take an additional 3-10 business days for your bank or credit card company to post the refund to your account.
  
• Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
  

How to Initiate a Return or Exchange

1. Contact Us: Please reach out to our Customer Service team via email or live chat. Be sure to provide your Order Number and the reason for your return.
   
2. Get Authorization: Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
   
3. Ship the Package: Securely pack the item(s) and ship them to us. We highly recommend using a trackable shipping service and keeping your tracking number for reference.

We are here to help! Whether you have a question about your order, need assistance with a return, or just want to share your feedback, our team is always ready to assist you.

Customer Support Email:
📧 support@hierliy.store

• Response Time: We strive to respond to all inquiries within 24-48 hours during regular business days.
• Order Inquiries: If you are contacting us about an existing order, please include your Order Number in the subject line of your email for faster service.

Thank you for shopping with us!